Work Programme Privacy Invasion? Here’s what they know about you

When anyone gets a letter referring them to the Work Programme, the letter states:

“We have passed your contact details on to [insert name of Provider]. They, or one of their  partners, will be in touch with you shortly.”
Source:  DWP Central FoI Team

However, below is an actual list of what the Provider or one or more of their partners (subcontractors) has got access to, which is far greater than mere “contact details“.

Be aware all Work Programme Providers and their Subcontractors are DWP Jobcentre Data Processors, which means they share any personal information you give them with DWP Jobcentre,  without the need for further consent. Personal information you share with the DWP Jobcentre is also shared with all Providers and their Subcontractors for delivery of the Work Programme, without the need for further consent.

“The following is the personal data given to the provider at the point the customer is referred to the Work Programme

The customer’s Title (Mr, Mrs, Miss, Ms or Other)
The customer’s Forename
The customer’s Surname
The customer’s NINo/Reference number
If held the customer’s Address (up to 4 lines) and Postcode
The customer’s STD code, Telephone Number and Alternate Telephone Number and STD code
The customer’s Disabled Person status (Disabled/Not Disabled)
The customer’s Signing Day, claim Cycle, and claim Pattern
The Referral Date
An indication (yes/no) of whether an Incident has been recorded relating to the customer on JCP premises
An indication of a customer’s Childcare Requirements (Yes/No/Not Known/Not Disclosed)
If the customer has expressed a preference for Written and/or Verbal communication in  Welsh
An indication if the referral to the Provider is Mandatory/Non Mandatory

The following items from the customer’s Action Plan:

Aims (free text);
Job Preferences (1 to 3);
Preferred Hours of work;
Employment History (free text);
Last Job 1;
Last Job 1 Start and End Dates;
Last Job 2;
Last Job 2 Start and End dates;
Driving Licence(s) held;
License Endorsements; and
Additional Info relating to Action Plan (free text).

The following items from the customer’s Jobseekers Agreement (JSAg)

Other Activities (free text); and
Agreed Restrictions (free text).

The following information about the customer’s recorded Qualifications:

Subject of Qualification;
Level (e.g. GCSE etc);
Outcome achieved;
Date Started;
Date Completed; and
Whether the Qualification relates to a Basic Skills Assessment.

During the currency of a customer’s time with the Work Programme provider their
circumstance may change. The provider will be notified of the following changes –

Telephone number
Status, for example joint claim identified, lone parent, changes to partner details.
Signing day / cycle
Appointee / Power of Attorney
JSA Permitted Period
Available hours, for example attendance at court
Caring responsibilities
Sickness / accident – Only the details of when the claimant may be unavailable to attend
interactions face to face or training courses etc
Admission to hospital – Only the details of when the claimant may be unavailable to attend
interactions face to face or training courses etc
Part time working (starting /ending or change of hours)
Part time education
Voluntary work, for example Territorial Army, Reserve Forces
Employment Support Allowance / Incapacity Benefit Permitted Work
Incidents – unacceptable customer behaviour
Employment Support Allowance, Work Capability Assessment appeal received form the
customer or outcome of appeal received
Customer moves to live abroad, whether payment of benefit continues or ends
Benefit claim terminated
New claim to Jobseekers Allowance or Income Support
New Work Capability Assessment outcome known
Customer is at or over the age at which they are eligible for Pension Credit
Employment Support Allowance, Work Related Activity Group lone parent whose youngest
child reaches 5 and starts school
Employment Support Allowance, Work Related Activity Group lone parent is now responsible
for a child under 5
Becomes or ceases to be Employment Support Allowance credits only
Employment Support Allowance safeguard measures (vulnerable customers) identified
Special Customer Record Case
Transfer to another Jobcentre Plus District

Source: DWP Central FoI Team



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