Universal Jobmatch: Your rights

Newer content now on:
www.refuted.org.uk  – Twitter: @refutedFacebook: facebook.com/refuted.org.uk

Update: (28 Aug 2013) “JSA Work Programme (WP) participants
90. You must not mandate JSA WP participants to create a profile and public CV in Universal Jobmatch.”
https://www.whatdotheyknow.com/request/174251/response/424013/attach/html/3/WDTK%204024.pdf.html

Update: (22 Aug 2013) The DWP suggested the only mandatory  place a Universal Jobmatch account could be created then used was on a Jobcentre Internet Access Device (IAD/Computer). However the quote below contradicts this outright:

“A3. Claimants will not be mandated to use IADs available in Jobcentre Plus offices and will, therefore, not be sanctioned if they refuse to use them. Use of IADs by claimants is voluntary.”
https://www.whatdotheyknow.com/request/173127/response/422728/attach/html/3/FOI3884%20Gazz%20WDTK%20Reply.pdf.html
Note: Clarification is being sort on above, here and here.

Do not tick the boxes below, when you create a Universal Jobmatch account. Use can be made mandatory via a Jobseeker’s Direction.

Image 1

DWP confirms they cannot “force” printing of pages from a Universal Jobmatch account. (22/7/13 update)

DWP confirmed you can revoke consent, by unticking above boxes at any time, via your account Profile: https://jobsearch.direct.gov.uk/Account/Account.aspx

DWP internal guidance:
01/03/13 FAQ, All guidance given to Jobcentre Advisers as of 28/6/13 and it’s Cookies (web tracking) leaflet the Equality Impact Assessment and nearly 200 project updates (disclosed 21/3/13).

Q1. What are the DWP reasons Universal Jobmatch should not be mandatory, via a Jobseeker’s Direction?

“56. Before issuing a Direction, you must also take into account whether the claimant can reasonably access a DWP IAD should they either not have reasonable access to the internet or should they wish to exercise their right not to accept cookies. You will need to take into account all of the  claimant’s circumstances (for example, their health, any restrictions on their availability, whether they have childcare available) and the availability
of IADs in your office. For example, if your office has:
–  not yet installed any IADs; or
–  a high number of claimants who need access to a DWP IAD.
For example because they:
–  do not have access to the internet; or
–  are required to use UJ and wish to exercise their choices relating to cookies.
https://www.whatdotheyknow.com/request/166809/response/404751/attach/html/6/Chapter%2003%20Using%20Universal%20Jobmatch.pdf.html

Q2. JSA: Refusal of Employment and hours of availability on a Jobseekers Agreement.

“Claimant has agreed a pattern of availability of 24 hours or more per week
98. Where a claimant has agreed a pattern of availability on their JSAg of 24 hours or more per week and the hours recorded on the job are clearly less than 24 hours per week, you cannot notify the claimant to apply for the job.
99. However, if the hours of the job were not recorded by the company you can notify them to apply for the job if the job is recorded as full time.
100.  Where a claimant has agreed a pattern of availability on their JSAg of 30 hours per week and the hours recorded on the job are 40 hours per week, you cannot notify the claimant to apply for the job.
Claimant has agreed a pattern of availability of less than 24 hours per week
101.  Where a claimant has agreed a pattern of availability on their JSAg of  less than 24 hours per week and the hours recorded on the job are clearly less than 16 hours per week, you cannot notify the claimant to apply for the job.
102.  However, if the hours of the job were not recorded by the company you can notify them to apply for the job if the job is recorded as part time

103. Where a claimant has agreed a pattern of availability on their JSAg of 17 hours per week and the hours recorded on the job are 20 hours per week, you cannot notify the claimant to apply for the job.”
https://www.whatdotheyknow.com/request/166809/response/404751/attach/html/6/Chapter%2003%20Using%20Universal%20Jobmatch.pdf.html

Q3. Do I have to use my home computer to register on or use Universal Jobmatch?
A: No
At present you can only be required to register and use it on a Jobcentre Internet Access Device (IAD), it one exists, this is due to the fact that you do not have to consent to web tracking cookies on any other IAD (Home, Library, Internet Cafe, Mobile etc), for more information see DWP guide on cookies: http://consent.me.uk/universaljobmatch/cookies/

Q4. Do I have to log in to search for jobs?
A: No
You can search anonymously via: https://jobsearch.direct.gov.uk/JobSearch/Browse.aspx
(Make sure you are not logged in and you have deleted/cleared cookies, before & after use, to ensure better anonymity)

Background information:

05/03/13 update: DWP information for ‘Advisers and intermediaries’

“If after the Jobcentre Plus adviser has explained the benefits of the service to them, the claimant still refuses to use Universal Jobmatch, the adviser may then consider whether it is reasonable to issue a ‘Jobseeker’s Direction’ to mandate them to create a profile and upload a public CV on Universal Jobmatch.”
http://www.dwp.gov.uk/adviser/updates/universal-jobmatch/

DWP has also published a ‘Cookies fact sheet‘:

Universal Jobmatch – what you need to know about cookies

“If you switch cookies off you will not be able to
register with Universal Jobmatch, upload a CV
or save any jobsearches. You will only be able to
conduct an anonymous jobsearch.”

What if I don’t want cookies to be installed on my device?

You will not have been required to register with
Universal Jobmatch or to use it unless there is a DWP*
Internet Access Device (IAD) reasonably available
for you to use (please speak to your Jobcentre Plus
adviser). You can use the DWP IAD if you do not want
to accept cookies or have chosen to delete cookies
and do not want to accept them again. Cookies have
already been accepted on all DWP IADs.”
*Jobcentre

Applying for Jobs through Universal Jobmatch

Some jobs in Universal Jobmatch may direct you
to apply for the job through the companies own
external recruitment website. These websites may
also use cookies. If you do not wish to accept these
cookies on your own internet device you can arrange
to apply for the job through a DWP IAD (please
speak to your Jobcentre Plus adviser).”
(Note: This suggests Jobcentre cannot force anyone to apply for a job on an external website or accept it’s cookies (when required to apply), unless done on a DWP IAD?)

http://www.dwp.gov.uk/docs/universal-jobmatch-cookies.pdf

04/3/13 update:  DWP  press release: Jobseekers required to use Universal Jobmatch

“From March 1 Jobcentre advisers can require Jobseekers Allowance claimants to use the site through a Jobseeker Direction”

Above updated 22/03/13

– – – – – –
Previous page content

(1) It is not mandatory to register*

(2) You can delete your account**
(Also known as “revoke your consent“)

(3) You can amend your Jobseeker’s Agreement to remove it

(4) You can remove DWP/Jobcentre access to your account if given
(Also known as “revoke your consent“)

(5) You do not have to apply for any jobs only on it

(6) You can search for jobs without logging into any account

(7) Jobcentre instructed not to issue sanctions relating to it

(8) You can block all web tracking cookies and it will not function***

(9) Work Programme providers cannot make it mandatory to register

(correct as of 28/1/13)

Notes:

*There are reported plans to make it mandatory in 2013, but this requires changes to the service
**You can also delete your Government Gateway account, which will prevent your own access to Universal Jobmatch, but you may want to ensure you have unticked
***Jobcentre is introducing Internet Access Devices, for those who do not want to allow web tracking cookies on own internet devices. See DWP Q&A letter A11.

“If you do not want your information to be processed as described by this policy, you make [sic] revoke your consent to our Privacy Policy.”
Source: ‘Your privacy rights‘  (http://jobvacancies.businesslink.gov.uk/privacy/fullstatement.aspx)

“The UJ Jobmatch toolkit chapter 3, paragraph 50, states: “You cannot issue a Jobseeker’s Direction to either require a claimant to create a profile and CV in Universal Jobmatch or to mandate a claimant to give us access to their account – this is their decision not ours.” Paragraph 52 also states that “We cannot specify to a JSA claimant how they provide us with records of their jobsearch activity and Universal Jobmatch will not change this.”
Source: PCS Union – 17th January 2013

Jobcentre Plus has been instructed not to mandate claimants to use Universal Jobmatch or issue Jobseeker’s Directions or benefit sanctions until some changes have been made to the service to support this.
Source: DWP Central FoI Team 10th January 2013

Jobcentre Plus has been instructed not to mandate claimants to use Universal Jobmatch or issue benefit sanctions until some changes have been made to the service to support  this.
Source:  DWP Central FoI Team 8th January 2013

“Until changes have been made to the service, claimants will not be required to apply for jobs where the method of application is internally through the service only.  In these instances advisers will concentrate on jobs which can be applied for externally and failure to apply for these without good reason could result in a benefit sanction being imposed. “
Source: DWP Central FoI Team 8th January 2013

PCS Union says: “Advisers can use directions, but we don’t consider mandating UJ is reasonable”
https://twitter.com/pcs_union/status/289315022864277505

 

Previous page content:

Update: (20/12/12) In 2013 Universal Jobmatch to be mandatory?

Print and show the quoted documents below to your Jobcentre Adviser, as they give DWP opinion why Universal Jobmatch (UJ) should not be mandatory, or amend and send this letter to Jobcentre Plus and do NOT sign any UJ form like the one here: http://www.donotsign.com/universaljobmatch

Remember: If you register DWP say’s you do NOT have to disclose your Gov Gateway ID to Jobcentre staff, or let them have access to your account, despite what this form suggests.

“Jobcentre Plus customers (including potential jobseekers) will not be mandated to register and create a profile.”
Source: DWP + View full text of contract documents

“Q13. Will claims to benefit be affected by the service?
No, this is a job posting and matching service, which is open to everyone, not just benefit claimants and is not connected to any claims.”
Source: DWP

“The first time you login you can set up a profile and
authorise [consent to] us [or not] to view your account and
send you messages.”
Source: DWP

Government Gateway ID and evidence of registration?

“There is no requirement for your Government Gateway User ID to be disclosed to Jobcentre staff.”
Source: DWP Central FoI Team

It is worth noting that if you are asked to provide your Gateway ID, this is only proof of Gateway registration and there is nothing to stop multiple ID’s being created, differing email addresses can be used for the ID and for UJ registration. Further investigation is needed to understand how these facts can be used to promote your privacy and data protection.

Revoke consent?

Check out the dedicated page of the ability to revoke consent to the processing of your personal data via UJ.

Jobseeker’s Agreement?

The current version of the Jobseeker’s Agreement (JSAg) form includes a reference to url jobsearch.direct.gov.uk, which currently, as of December 14th 2012,  is presented as the UJ home page. This clearly suggests use of UJ is included in all new Jobseeker’s Allowance claims and when a new or amended JSAg is issued. However, this url by itself does not indicate UJ registration is mandated. However, the JSAg does have a free-text “other activities” box for an adviser to add more explicit references to UJ, which could include registration.

A new Jobseeker’s Agreement or amendment can be disputed and referred to a Decision Maker, before it is signed, on the basis that it contains unreasonable obligations. In terms of UJ it could be argued it is unreasonable to oblige UJ registration and use if other very similar recruitment websites like reed.co.uk or monster.co.uk are also included in the agreement, especially if already being used and registered with.

Tactically it may be best to get a print out of any new/amended unsigned agreement (to keep and not give back) when the adviser indicates an intention to include UJ in it and then ask for the jobcentre version (electronic copy) to be referred to a decision maker.

My rights
I know if there is any doubt about my benefit claim or disagreement [yours] about my Jobseeker’s Agreement, my case may be sent to a decision maker, which could result in the loss of my Jobseeker’s Allowance.”
Source: DWP,  Jobseeker’s Agreement, Page 1

It is unclear that in the event of such a dispute whether a new JSA claim outcome could be delayed or payments for an existing claim be suspended or lost if the inclusion of UJ use and or registration is deemed reasonable by the decision maker.

page 3 jsag

Source: DWP

Jobseekers Direction?

You may also get a Jobseeker’s Direction (which can now be verbal, by email, sms & phone) to register with UJ, though it is unclear whether this also means you have to complete a profile or upload a CV, it is also possible to do jobsearch without logging in or without an account (anonymously).

Tick boxes?

“It is not mandatory for a Jobseeker’s Allowance (JSA) claimant to give DWP access to their Universal Jobmatch account.  Access is only granted voluntarily by the JSA claimant once they  tick a box in their Universal Jobmatch profile.”
Source: DWP Central FoI Team

If you register it is highly recommended you do not tick the box:

“I authorise DWP to view my accounts , including jobsearch activity, feedback and notes”

It seems odd the tick box refers to “accounts”[plural?], noting that the Government Gateway is run by the DWP.

Whilst registration may be mandated, it is unclear whether during the registration process the tick boxes indicated as * (required) are in fact mandatory and whether or not you could get a benefit sanction if you do not accept the “Privacy policy, Terms and conditions, and use of cookies“, this is being investigated and will be reported upon via this page.  It is also highly questionable to have one tick box to cover “Privacy policy, Terms and conditions, and use of cookies”.

The tick box on “I would like to receive DWP email messages” is also ticked by default, as an ‘opt-out’ rather than the more common and acceptable default ‘opt-in’ practice.

Bypass UK?

You can also bypass UJ altogether and apply for a job direct to the employer, as many ads have direct contact details.

Your secret username and password?

UJ Terms and Conditions (Section 2.3.12) also suggests you should not share your UJ account credentials with anyone else and keep them secret, which should include Jobcentre staff. UJ also requires the use of web tracking cookies and the EU e-Privacy Directive indicates your permission (consent) is needed to accept them.

“There is no requirement for your Government Gateway User ID to be disclosed to Jobcentre staff.”
Source: DWP Central FoI Team

“Site [Universal Jobmatch] security
You are responsible for making sure that your log-in details (your username and password) are kept secret.”
http://jobvacancies.businesslink.gov.uk/privacy/fullstatement.aspx

“2.3 You agree not to:
2.3.12 share your login credentials to the site with anyone else;”
https://jobsearch.direct.gov.uk/Account/InfoTermsConditions.aspx

“To fully use this website, you must accept cookies. You can search for jobs without accepting cookies, but you will be unable to save jobs that interest you or your CV to help employers find you.”
https://jobsearch.direct.gov.uk/Account/CookiesAbout.aspx?md=1

DWP internal guidance and staff training manuals

Information released so far.

Background UJ information:

Looking for a job goes Orwellian
All Universal Jobmatch contract documents
Brave New Orwellian 35 hour a week Worksearch requirement

Advertisements

Comments

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s